The People vs Process Dilemma 🎯

Written By Gari Johnson

The uncomfortable truth about scaling SaaS companies:

People-centric organisations:

  • Rely on superstar performers

  • Break under rapid growth

  • Have a high turnover

  • Struggle with consistency

  • Can't scale efficiently

Process-centric organizations:

  • Build repeatable systems

  • Scale smoothly

  • Maintain quality at volume, Reduce dependency on individuals

  • Improve continuously

The hard part is making the transition. It takes 18-24 months and must start when you hit $10M in ARR.

🤔 Is your organization built around star performers or scalable processes?

#RevenueArchitecture #WinningbyDesign

Gari Johnson http://www.gtmapac.com
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